Cancellation Policy

Cancellation Policy for participants attending events (including festivals, gatherings, trainings, workshops, courses and classes) 

You can cancel your reservation up to 45 days before the event starts. Upon canceling, 50% of the event fee and accommodation, would be refunded. No refunds are issued if cancelled less than 45 days before the event. 

After the start date of the event, no refund will be issued.   

If we cancel a Festival or Training

If for reasons of our own we have to cancel the event, the total amount would be refunded to you, including all accommodation costs minus an administration fee of €50. 

In the unlikely case of a Force Majeure/Act of God event, the producer & Awakeland may cancel any event held at the premises, without any liability or refund towards the purchaser.  

Mid/Long-Term Accommodation Stays (minimum 1 month)

For longer stays, a deposit is required to secure your booking and hold your space.

• A deposit is required to confirm and secure your reservation.
• The deposit is non-refundable if you cancel within 30 days of your arrival date.
• Once your stay has begun, one month’s notice is required to end it early, unless your individual rental agreement states otherwise.

If you have questions about your specific booking, feel free to reach out: stay@awakeland.pt — we’re happy to help you find the arrangement that works best for you.

Cancellation Policy for treatments

To be considerate of our therapists and to ensure availability for others, please give us 24 hours notice, if you are unable to make your appointment. If less than 24 hours notice is given, or you don’t show up for your appointment, you will be liable for the full payment.  

Please email info@awakeland.pt or call +351 910 663 336